Our Team

Our team is here to support you.
We’re passionate about offering you a truly personal approach to insurance.

We’re there when you need us, deliver positive outcomes at every opportunity, work collaboratively with you and are dedicated to continuous improvement.

We’re all about simplifying insurance and providing you with leading personal advice so that you can feel informed and secure about your future.

Read more about how we do business and our values here.

Management

Nic Orr
Managing Director
Authorised Broker No. 316551
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Shelana Austin
Operations Manager
Authorised Broker No. 1280805
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Broking team

Stuart Wright
Account Manager
Authorised Broker No. 1305470

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Roger Leitch
Account Manager
Authorised Broker No. 326276

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David Beynon
Account Executive
Authorised Broker No. 462882

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Jason Sordello
Account Manager
Authorised Broker No. 413777

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Carol MacDonald
Account Executive
Authorised Broker No. 1298003

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Stacey Higgins
Account Manager
Authorised Broker No. 1246685

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Dylan Bailie
Account Executive
Authorised Broker No. 1302268

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Broker & Client Support team

Nikita Roberts
Broker Assistant
Authorised Broker No.

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Brody Leitch
Broker Assistant
Authorised Broker No. 1311306

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Robyn McPherson
Broker Assistant
Authorised Broker No. 468043

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Taija Tripp
Broker Assistant
Authorised Broker No.

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Felesha Negri
Claims Administrator
Authorised Broker No. 355692

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Ready to tap into the knowledge of highly experienced insurance specialists and to have an insurance program that protects your future? Let's Chat

Contact Us

Nic Orr | Managing Director

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0413519763

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Nic.Orr@cisbroker.com.au

Nic joined Community Insurance Solutions in 2014 and has been instrumental in driving the business’s growth and ongoing evolution. Following an early career in the hospitality sector, he entered the insurance industry in 1999 and quickly progressed through a range of roles. His experience spans the Lloyd’s of London market, as well as international, corporate, and privately owned brokerages—giving him a broad, balanced perspective on the diverse industries and clients the company supports.

He is driven by a strong belief in putting clients first and fostering genuine, long-term relationships. For Nic, the best results come from collaboration — drawing on the expertise of a committed team and trusted industry partners to create tailored solutions that address complex risks.

Outside of work, Nic is a passionate sports fan, an avid traveller, and, above all, a proud husband and father. Whether he’s exploring a new destination or cheering from the sidelines, he values quality time with family and the experiences that bring people together.

Shelana Austin | Operations Manager

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0390876957

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0404047550

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Shelana.Austin@cisbroker.com.au

Shelana commenced her career in financial services in 1996 and now serves as Operations Manager, overseeing the day-to-day functions that ensure smooth and efficient business performance. She is passionate about streamlining processes, supporting team members to excel, and consistently delivering high-quality results for clients.

Her practical, solutions-oriented approach is informed by extensive experience managing resources, leading teams, and maintaining compliance within dynamic and fast-paced environments. Shelana holds a Diploma in Financial Services, which deepens her expertise in financial systems, risk management, and customer service—key components in driving operational success.

Shelana believes in the power of teamwork, valuing strong collaboration, transparent communication, and fostering an environment where others can reach their full potential.

Outside of work, Shelana enjoys spending quality time with her husband, children, and grandchild, drawing strength and joy from family life.

Stuart Wright | Account Manager

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0390876967

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0447553017

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Stuart.Wright@cisbroker.com.au

Stuart is a Qualified Practising Insurance Broker (QPIB) with more than 25 years of experience across the insurance industry. Since commencing his career in 1998, he has held a variety of roles including customer service, underwriting, broking support, and, more recently, trusted adviser positions managing diverse portfolios across rural, commercial, and professional sectors.

Throughout his career, Stuart has developed a strong reputation for building lasting relationships and delivering exceptional service. His broad industry experience provides a unique understanding of the challenges faced by clients and insurers, enabling him to develop and negotiate practical insurance solutions and achieve positive outcomes for his clients.

Stuart holds a Diploma of Financial Services (Insurance Broking) and has completed further studies in Business Management and Finance, reflecting his commitment to ongoing professional development and industry excellence. As a QPIB, he is dedicated to maintaining the highest standards of professionalism, expertise, and client care.

Outside of his professional life, Stuart is an active volunteer firefighter with the CFA, where he has served in several leadership positions, including Brigade Captain. He also holds a black belt in Funakoshi Karate and enjoys bushwalking, travelling, and spending time in regional communities throughout Victoria.

Roger Leitch | Account Manager

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0429450530

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Roger.Leitch@cisbroker.com.au

Roger is a seasoned broker, commencing in the insurance industry in 2008, and specialising in farm and crop insurance. He focuses on building strong client relationships through face-to-face visits and consistent communication, primarily serving rural communities. Having lived in a farming area for over 40 years, Roger understands the unique challenges faced by his clients and brings valuable insight to his work. His career spans various roles including administration, claims management, quoting, and client reviews, working with both commercial and domestic clients of all sizes. He has in-depth knowledge of crop insurance, particularly broadacre coverage, and stays current with industry developments. Roger holds a Tier 1 qualification.

Outside of work, Roger enjoys spending time with his wife and their dog, often walking or travelling together. He is passionate about music, a dedicated sports fan, and maintains an active lifestyle through regular fitness challenges. He is also a strong supporter of charitable causes, especially local animal rescue organisations.

David Beynon | Account Executive

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0390876965

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0468709698

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David.Beynon@cisbroker.com.au

David began his career in the insurance industry in 2013 and currently works as an Account Executive, managing a diverse portfolio across trades, not-for-profits, care and disability services, and small business enterprises. He focuses on building long-term client relationships by tailoring risk solutions that align with each client’s unique needs and goals.

With a background spanning domestic insurance sales and service, dispute resolution, private health and consumer credit insurance, and managing schemes across corporate property, motor, casualty, financial lines, and strategic partnerships, David brings broad expertise and a practical, client-first mindset to every interaction. His qualifications include a Diploma of Insurance Broking, Tier 1 accreditation, Certificate IV in Financial Services, and NIBA and ICOP certifications.

David is known for his authenticity, strong client advocacy, and ability to truly connect with people. He listens closely, educates with clarity, and supports clients throughout their insurance journey—ensuring they feel understood, valued, and protected.

Outside of work, David enjoys time with family, friends, and pets. He’s a passionate AFL supporter—cheering on the Western Bulldogs—loves the outdoors, has a great sense of humour, and gives back to the community through volunteer work.

Jason Sordello | Account Manager

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0417699640

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Jason.Sordello@cisbroker.com.au

Jason entered the insurance industry in 2010 and currently works as an Account Manager at CIS, supporting a broad client base across farm, SME, and household policies. With a practical, hands-on approach, Jason takes the time to meet clients face-to-face, believing that true insight into their needs comes from understanding their daily environments—whether on the farm or in their business.

Prior to joining CIS, Jason worked with two other insurance providers and brought with him a diverse background in life and work experience across multiple industries. This real-world understanding helps him better relate to clients and tailor insurance solutions that reflect their specific risks and operations. He holds Tier 1 and Tier 2 insurance qualifications, a Certificate III in Welding and Engineering, and has studied Computers and Electronics at TAFE.

Jason has developed strong relationships with underwriters and claims handlers, particularly in the farming sector, where his knowledge and experience are highly valued.

Outside of work, Jason is passionate about fitness and adventure. He plays competitive squash, enjoys bushwalking, and often takes long motorcycle trips with friends—embracing the open road as a way to recharge before the week ahead.

Carol MacDonald | Account Executive

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0390876966

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Carol.MacDonald@cisbroker.com.au

As an Account Executive at CIS, Carol manages a portfolio of Farm, SME, and domestic clients. She works closely with clients to carefully assess risks and tailor insurance policies that meet their unique needs. Carol began her insurance journey in 2007 and spent several years as a Senior Underwriter in Workers Compensation before transitioning to Insurance Broking in 2014. She brings a strong foundation in risk assessment and a practical, solution-oriented approach to every client interaction.

With a background in Research and Development, Carol applies a detail-oriented and analytical mindset to her work. She holds a Diploma in Applied Science, Tier 1 in Insurance Broking, and a Yellow Belt in Lean Six Sigma. Her approach is centred on clear communication, dedicated service, and building strong, long-term relations.

Outside of work, Carol enjoys hiking, swimming, and coastal walks with her husband. She’s passionate about holistic health and wellness, enjoys cooking and loves to explore new places. She also has a deep love for animals.

Stacey Higgins | Account Manager

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0497877787

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Stacey.Higgins@cisbroker.com.au

Stacey Higgins, known fondly as “Sparkle,” began her career in the insurance sector in 2006. What began as an incidental step into insurance quickly became a genuine passion, leading Stacey to pursue the industry full-time. Since 2016, Stacey has been a valued Broker Account Manager at CIS, where her empathy and dedication have earned the trust of clients across a broad range of sectors.

With a strong background in farming and firsthand experience as a small business owner, Stacey brings real-world understanding to the role—offering tailored insurance solutions that reflect the individual needs of clients. She takes pride in forming meaningful relationships and supporting the long-term protection of clients’ livelihoods and assets.

Living on a hobby farm in North East Victoria, Stacey enjoys the local lifestyle—fresh produce, regional wines, stunning landscapes, snowfields, and rich history.

Stacey believes in providing each client with personalised attention and genuine care. Their commitment to integrity, community, and connection underpins everything they do, making them a trusted advocate for those they serve.

Dylan Bailie | Account Executive

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0390876969

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0403126216

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Dylan.Bailie@cisbroker.com.au

Dylan began his insurance career in 2019 and works as an Account Executive specialising in tailored insurance solutions for community groups and small to medium enterprises. Over six years in the industry, he has gained strong expertise in navigating complex policies to ensure clients receive the best possible coverage.

Dylan holds Bachelor’s degrees in Business and Sports Management, alongside Tier 1 and Tier 2 insurance broking qualifications. This blend of academic knowledge and practical experience enables him to provide informed guidance and strategic advice. Known for his personable nature and strong communication skills, Dylan prioritises building lasting relationships with clients and industry partners alike.

Outside of work, Dylan enjoys playing local cricket in Bendigo, valuing the social connections that sport fosters. Fluent in Spanish, he embraces cultural diversity, which enhances his communication and engagement in both professional and personal settings.

Nikita Roberts | Broker Assistant

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1300132983

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Nikita.Roberts@cisbroker.com.au

Nikita is currently working as a Broker Assistant, where she applies her strong administrative and client service skills while continuing to expand her knowledge of the insurance industry. The role is helping provide valuable experience in supporting brokers and clients, further strengthening her attention to detail and relationship-building abilities as well as working within a team.

Before making the transition into the brokerage field, Nikita worked as a dental assistant where she developed strong communication, organisational and client service skills. Nikita developed a keen attention to detail and a passion for helping people. She later transitioned into the insurance industry in 2025 as an Administration Assistant, managing renewals and assisting clients with policy updates.

When not at work, Nikita enjoys spending time with her partner, whom she lives locally with, and making memories with friends and family. She appreciates the importance of connection and maintaining a healthy work-life balance.

Brody Leitch | Broker Assistant

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1300132983

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Brody.Leitch@cisbroker.com.au

Brody began his insurance career in 2022 and currently works as a Broker Assistant, supporting Account Managers Belinda McFarlane and Stacey Higgins in the day-to-day management of client accounts. His role involves processing and remarketing renewals, assisting with client enquiries, and ensuring smooth operational support across the team. He also shares responsibility for answering the main office line, working alongside colleagues Maggie and Robyn.

Brody holds a Bachelor of Business from La Trobe University and has completed his ASIC Tier 1 Insurance Broking Compliance. His expertise lies in Domestic Insurance, with a particular focus on Home, Landlord, and Motor Vehicle policies.
He continues to develop his skills through hands-on experience and collaboration with an experienced team.

Outside of work, Brody is an avid Essendon Bombers supporter and a dedicated basketball fan, enjoying both playing and watching the game. He also has a passion for music production and loves spending time with his dog, Frankie.

Robyn McPherson | Broker Assistant

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1300132983

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Robyn.McPherson@cisbroker.com.au

Robyn is an experienced insurance professional having joined the industry in the early 2000’s. In her current role as a Broker Assistant, she supports the Account Manager in delivering outstanding service, ensuring clients receive insurance solutions tailored to their individual needs.

Robyn also serves as the primary point of contact for the CIS Bendigo portfolio, where she is committed to building and maintaining strong, trust-based relationships with clients. Her deep industry knowledge, combined with a genuine focus on client outcomes, allows her to consistently identify and deliver the most effective insurance solutions.

With a strong belief in the power of active listening and clear communication, Robyn brings professionalism, insight, and care to every client interaction.

Outside of work, Robyn enjoys travelling and immersing herself in the history and culture of different countries.

Taija Tripp | Broker Assistant

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1300132983

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Taija.Tripp@cisbroker.com.au

Taija is currently working as a Broker Assistant, building the knowledge and skills essential for a successful career in the industry. This role is allowing her to develop a deeper understanding of brokerage operations while strengthening her administrative and client service skills.

Before transitioning into the brokerage field, Taija held a management role at a locally franchised hospitality business, where she developed strong leadership, communication, and organisational skills while leading community engagement and fundraising initiatives. She more recently moved to a reception and administration position within the trades sector, gaining comprehensive experience in scheduling, client coordination, compliance, and documentation management — enhancing her attention to detail and understanding of industry standards.

Alongside her work life, Taija is studying a Bachelor of Accounting, building a strong foundation in financial and economic principles. She lives locally with her husband and their pets, and in her spare time, she enjoys caring for her collection of indoor and outdoor plants.

Felesha Negri | Claims Administrator

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0457365517

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Felesha.Negri@cisbroker.com.au

Felesha started her career in the insurance industry in 2010 and currently serves as Claims Administrator, managing all claims to ensure a smooth and efficient process from start to finish. Her diverse experience across multiple roles has given her a thorough understanding of the entire claims lifecycle.

She holds a Certificate III in Financial Services, a Diploma of Financial Services (General Insurance), Tier 1 and Tier 2 accreditations, as well as a Certificate IV in General Insurance. These qualifications, paired with practical experience, enable her to consistently deliver exceptional service and positive outcomes for clients.

Felesha is dedicated to creating a positive claims experience, advocating for clients, and achieving the best possible results in every case. Outside of work, she enjoys DIY projects around the home and spending quality time with her 11-year-old son.

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